Privacy Policy

Welcome to the Privacy Policy of Xeltraniq. This document explains how we collect, use, store, and disclose personal information relating to customers, suppliers, and website visitors in New Zealand. We prepare our practices with reference to the Privacy Act 2020 and relevant guidance from the Office of the Privacy Commissioner. The aim is to provide practical transparency that helps you understand what information we handle and why.

Information we collect typically includes contact details (such as name, email address, phone number, and workplace information), order history, delivery addresses, billing references, and communications sent to our team. When you browse our site, we may collect technical data such as device type, browser, IP address, pages viewed, and interaction events that assist with analytics, security, and performance. If you create an account or request a quote, we may collect additional business context that supports product selection and logistics.

We use personal information to supply products, coordinate deliveries, respond to questions, manage accounts, process payments, handle warranties, and improve our catalog and service experience. Analytics helps us understand which categories are helpful and where navigation can be simplified. Marketing communications are shared only with your consent or as permitted by law, and always include an easy way to opt out. We may also use aggregated insights to plan inventory and refine procurement with our partners.

Disclosure of information may occur with trusted service providers assisting operations, such as couriers, payment processors, warehousing partners, IT and security vendors, and professional advisors. These parties are engaged under appropriate arrangements designed to protect confidentiality and use data solely for agreed purposes. Where services involve locations outside New Zealand, we take steps intended to support safeguards consistent with our obligations. We may disclose information if required by applicable law, regulation, or court order.

We store information using reasonable technical and organizational measures designed to reduce risks from unauthorized access, alteration, or loss. Examples include segmented access controls, secure connections, and routine updates. Retention periods are aligned with operational, legal, and accounting requirements, after which information is securely deleted or anonymized. You are welcome to request access to your personal information, seek correction of inaccuracies, or raise a privacy concern by contacting our team using the details on the Contacts page.

Cookies and similar technologies support essential site functions and analytics. Essential cookies enable features like navigation and secure areas. Analytics cookies help us understand engagement so we can refine content and usability. You can manage preferences through your browser settings. Our cookie banner provides a simple choice on first visit and your selection can be updated later by clearing cookies or adjusting settings.

Third-party services integrated with our site (for example, payment gateways or embedded maps) operate under their own policies. We encourage you to review those statements for clarity on their handling practices. Links within our site, including references to our Legal section, are intended for information and do not imply responsibility for external content.

We may update this Policy to reflect changes in our operations, technology, or applicable law. The most current version will be posted on this page with an updated effective date. Substantive updates may be highlighted within our site. If you have questions about this Policy or how your information is handled, please reach out via the details on the Contacts page. Our team will respond with helpful guidance and next steps.

Effective date: 30 July 2026.