Legal — Xeltraniq (New Zealand)
This page sets out key legal information about Xeltraniq's trading terms in New Zealand, including consumer rights, returns, privacy links and regulatory compliance under NZ law.
- Business: Xeltraniq
- Address: 22 Kauri Road, Mount Eden, Auckland 1024, New Zealand
- Phone: +64 217 283 9405
- NZBN / Company ID: 9429-XX-XLTRQ
Consumer Rights (NZ)
We comply with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Purchases from Xeltraniq are subject to statutory guarantees where applicable.
- Goods must be of acceptable quality and fit for purpose.
- Services provided must be carried out with reasonable care and skill.
- We will not exclude statutory consumer rights where prohibited by law.
Privacy & Data (Privacy Act 2020)
We collect personal information to fulfil orders and support your account. Our handling of personal data follows the Privacy Act 2020. For full details see our Privacy Policy.
If you have privacy queries or access requests, contact our privacy officer at Xeltraniq@outlook.com.
Returns & Refunds
Our returns process aligns with NZ consumer protections. This summary helps with common scenarios.
| Issue | Eligibility | Action |
|---|---|---|
| Faulty product | Within reasonable time | Repair, replace or refund |
| Change of mind | Non-consumer purchase or bespoke items excluded | At seller discretion |
| Incorrect item | Items not as described | Return for replacement/refund |
To initiate a return, email accounts.Xeltraniq@outlook.com with order details.
Regulatory & Compliance
Xeltraniq adheres to applicable NZ laws including the Companies Act and trading regulations. Our trading terms and invoicing meet New Zealand requirements.
- NZBN: 9429-XX-XLTRQ
- GST: Registered where applicable
- Invoices supplied on request for business accounts
Payment & billing
We accept payment by approved business methods; see invoices for terms. Disputes about charges should be raised within 14 days.
Dispute Resolution
If you have a complaint: first contact our support at Xeltraniq@outlook.com. We aim to acknowledge complaints within 3 business days and resolve promptly.
If unresolved, consumers in New Zealand may contact the Commerce Commission or the Disputes Tribunal depending on the issue and value.
- Contact Xeltraniq support with order details.
- Escalate to a manager if needed.
- Seek independent dispute resolution (Commerce Commission/Disputes Tribunal).
FAQ — Legal & Ordering
External Resources (NZ)
